Having worked with insurance companies for the past 15 years, I have been watching the tides turn, so to speak. I am seeing the day of having an “agent” to go to for information and clarification slowly dwindle away. Insurance companies, in an effort to compete financially with each other, have been doing away with the “agent layer” and implementing call centers and websites. I personally find this to be a double edged sword. I realize the younger, tech savvy generation does not want to make time to go see an agent. They would rather be able to logon to a website or make a quick call to get the insurance that they are required to have. This is where I find that it is failing. There is no agent explaining what policy limits, bodily injury, med pay and underinsured/uninsured coverage is and how important it is to have in the event that you are in an accident, injured and/or facing a lawsuit. Many are choosing the rock bottom limits required by law, no med pay or not enough med pay and no un/underinsured coverage. No one is there waiving a red flag saying, “Whoa, you need this!" Unfortunately, for many, when they find out what it all means, it's too late… the accident has already happened and now there's a big mess to deal with and it can be devastating.
I urge everyone to look at your policy. Research it. Find out what it all means. Look at your policy to make sure you have the coverage necessary to protect yourself. From the young to the old, you may think you have the coverage you need and don’t. It may be the same policy you’ve had for years and you are thinking, its perfect, not realizing maybe your financial situation has changed since you purchased the policy and now you need more coverage, or maybe you “thought” you selected underinsurance and you didn’t. Don’t wait until it is too late. Take a good look today!!
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